Returns & Exchanges
At SOS Business, we stand behind the quality of our products and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All items must be returned in their original packaging and unused condition to be eligible for a full refund.
Initiate Your Request
Log in to your SOS Business account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Package Your Items
Securely pack the products in their original shipping box, ensuring all tags, manuals, and accessories are included to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing